Privacy policy.

This policy explains what personal information The Vault Media collects through thevaultmedia.com.au, why we collect it and what we do with it. The Vault Media is run by Arman Gupta as a sole trader (ABN 64 868 807 873) in Sydney, NSW. We aim to handle personal information in line with the Australian Privacy Principles.

What we collect

When you request a call through the booking form, we collect:

• your name and email address
• your phone number, if you choose to add it
• what you need help with, if you tell us
• the date and time you picked

The form also sends us a few details about the request itself: which button or section of the site you booked from, whether you were on a phone or a computer, and the page you were on. We use these to understand which parts of the site help people get in touch.

When you email, call or text us, we receive whatever you choose to send, along with your email address or phone number.

When we work together, you may send us logos, photos, footage, copy and contact details for your business. We use these only to make and deliver your project.

We don't ask for sensitive information, and you don't need to give us any.

What the website collects automatically

• Hosting. The site is hosted on Cloudflare. To deliver and protect the site, Cloudflare processes technical details such as your IP address, browser type and the pages requested. It may set strictly necessary security cookies to filter out bots and attacks.
• Fonts. The site's typefaces load from Google Fonts, so your browser connects to Google's servers, which receive your IP address.
• No analytics or advertising tracking. The site doesn't currently use analytics tools, advertising pixels or marketing cookies. If we add any, for example to measure an advertising campaign, we'll update this policy first.

How we use it

• to reply to you, confirm a call time and prepare for the call
• to quote, plan, make and deliver your project
• to keep business and tax records
• to improve the site and the way people can contact us

We won't add you to a mailing list or send you marketing unless you ask us to.

Who we share it with

We don't sell or rent personal information. We share it only where needed to run the business:

• FormSubmit (formsubmit.co), which passes booking form requests to our email
• Google, which provides our email (Gmail) and the site's fonts
• Cloudflare, which hosts the website
• people working on your project with us, such as our videographer, and only what they need to do the work
• anyone we are required to share it with by law

Some of these providers store or process information outside Australia, including in the United States.

How long we keep it and how we protect it

We keep enquiry details only as long as we need them to respond and follow up. We keep business records for as long as Australian tax law requires, which is generally five years. Information is kept in password-protected accounts that only we can access.

You in our work

If you appear in a video or photo we've published on this site and want it reviewed or removed, contact us and we'll look at it with the client involved.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us and we'll reply within 30 days.

Questions and complaints

Email cothevault@gmail.com or call 0489 199 530. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We'll update this page when the way we handle information changes. The date at the top shows when it last changed.